🛠️ Digital Product Refund Policy
At BalticTech, we take pride in delivering high-quality digital products that enhance your programming experience. However, we understand that sometimes a product may not meet your expectations. Please review our refund policy carefully before making a purchase.
🔄 Refund Eligibility
Since our products are digital downloads, all sales are generally final. However, we offer refunds in the following cases:
✅ Accidental Duplicate Purchase – If you accidentally purchased the same product twice, we will issue a refund for the duplicate transaction.
✅ Non-Delivery of Product – If you do not receive the download link or experience technical issues preventing access, we will ensure you receive the product or provide a refund.
✅ Major Technical Issues – If the product has critical bugs that make it completely unusable and our support team is unable to resolve the issue, a refund may be granted.
🚫 Non-Refundable Cases
❌ Change of Mind – Due to the nature of digital goods, we cannot offer refunds if you simply change your mind.
❌ Incompatibility with Your Setup – It is the buyer’s responsibility to check system requirements before purchasing.
❌ Partial Use or Downloaded Product – If you have accessed, downloaded, or used the product, we cannot issue a refund.
🛠️ How to Request a Refund
If you meet the eligibility criteria, please contact our support team at support with the following details:
- Order number and proof of purchase.
- Reason for refund request with relevant details (screenshots, error messages, etc.).
- Confirmation that you have not used or downloaded the product (if applicable).
Refund requests are reviewed within 3-5 business days, and eligible refunds are processed within 7 business days to the original payment method.